Crisis Negotiation Training

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Course Overview

Successfully managing a crisis negotiation requires emotional awareness and the ability to control reactions under pressure. A skilled negotiator remains calm, maintains open communication, and navigates high-stakes scenarios effectively. When parties struggle to communicate, tensions rise, increasing the risk of aggression.

Why is Crisis Negotiation Challenging?

Successfully managing a crisis negotiation requires emotional awareness and the ability to control reactions under pressure. A skilled negotiator remains calm, maintains open communication, and navigates high-stakes scenarios effectively. When parties struggle to communicate, tensions rise, increasing the risk of aggression.

Crisis Negotiation Training equips you with:

  • Key traits to assess in negotiating parties.

  • Strategies to manage time pressure and breakdowns.

  • Techniques to handle stress, exhaustion, and multi-party conflicts.

Course Objectives

By the end of this training, participants will:

  1. Identify workplace crisis scenarios.

  2. Demonstrate appropriate crisis behavior.

  3. Recognize how cultural dimensions impact negotiations.

  4. Apply effective crisis negotiation tactics.

  5. Assess emotional/psychological states of parties.

  6. Develop core skills for crisis negotiation.

What’s in it for you?

    • Early crisis detection and resolution.

    • Skilled negotiators mitigate high-risk situations.

    • Builds long-term relationships through empathetic communication.

    • Enhances workplace diversity management.

    • Career advancement through certified negotiation expertise.

    • Ability to perform under pressure—a valued corporate skill.

    • Mastery of crisis-specific strategies for optimal outcomes.

    • Industry-recognized certification boosts employability.

Who Should Attend?

  • General/Departmental/Project Managers

  • Team Leaders & Strategic Managers

  • Senior Executives & Policymakers

  • Entrepreneurs & Start-up Founders

  • Professional Coaches & Mentors

Course Outline

    • Defining high-stakes scenarios

    • Crisis negotiation dynamics

    • Challenges and negotiator roles

    • Workplace violence & terrorism

      Suicide intervention

      Kidnapping, ransom, and extortion

    • Crisis characteristics

    • Identifying hostility

    • Emotional assessment & scenario forecasting

    • Power distance, individualism, masculinity

    • Uncertainty avoidance & long-term orientation

    • Self-awareness & issue analysis

    • Opposing party assessment

    • Consensus-building & deal closure

    • Self-awareness & issue analysis

    • Opposing party assessment

    • Consensus-building & deal closure

    • Pre-crisis planning

    • Emotion management & hostage negotiation techniques

    • Active listening & emotion labeling

    • Strategic pauses & supportive communication

    • Competing, avoiding, accommodating, compromising, collaborating

    • Acute, problem-solving, and acceptance stages

    • Behavioral assessment & defense mechanisms

    • Negotiator stress management

    • Natural, technological, and confrontation crises

    • Crisis communication & leadership