Conflict Management & Resolution Training

Course Overview

Workplace conflict is inevitable, but when managed poorly, it can harm productivity, retention, and ROI. When handled effectively, conflict can become a catalyst for innovation, stronger teams, and improved performance.

This Conflict Management and Resolution Training by Corporate Heights Africa equips leaders and professionals with structured techniques to:

  • Identify and address conflicts early

  • Turn disputes into opportunities for growth

  • Foster a culture of constructive communication

  • Apply proven models for fair and lasting resolutions

Course Objectives

By the end of this training, participants will be able to:

  1. Recognize instinctive vs. strategic responses to conflict

  2. Distinguish between task, resource, and personality conflicts

  3. Apply the CRIP model to analyze and resolve conflicts

  4. Detect and address hierarchical conflicts

  5. Develop adaptive leadership skills for conflict resolution

  6. Prevent and de-escalate workplace tensions

What’s in it for you?

    • Reduced financial losses from unresolved conflicts

    • Lower stress-related absenteeism through early intervention

    • Stronger HR-manager collaboration in conflict resolution

    • A workplace culture that transforms conflict into progress

    • Spot early warning signs of conflict

    • Address issues impartially and effectively

    • Improve team productivity by minimizing disruptions

    • Develop a critical leadership skill for career advancement

    • Build credibility as a fair and solutions-oriented professional

Who Should Attend?

This training is ideal for:

  • Managers and supervisors

  • Team leaders and HR professionals

  • Employees facing workplace conflicts

  • Students preparing for professional environments

  • Anyone seeking to improve conflict resolution skills

Course Outline

    • Differences between problems, disagreements, and conflicts

    • Risks vs. opportunities in conflict situations

    • Root causes and early warning signs of conflict

    • How perception and behavioral styles influence conflicts

    • Open vs. hidden conflict

    • Spontaneous vs. reflective responses

    • Steps to clarify and address conflicts

    • Communication techniques for resolution

    • Reflective listening and best practices

    • Analyzing conflict management through case studies

    • Lessons from real-world and cinematic examples

    • The Johari Window for self-awareness

    • Stages of conflict and win-win strategies

    • Conflict resolution style assessments

    • Key metrics for measuring success

    • Rewards & recognition systems

    • Setting benchmarks for continuous improvement

    • Conflict as a communication challenge

    • Active listening and paraphrasing

    • Non-verbal cues and intervention techniques

    • Preventing escalation through proactive measures

    • Three-step resolution model

    • Stress-management techniques for tense situations

    • Psychology of effective communication

    • Giving and receiving feedback constructively

    • Main causes and dynamics of workplace conflicts

    • Negotiation strategies for win-win outcomes

    • Questioning techniques to resolve disputes

    • Five universal conflict resolution approaches

    • Best practices for workplace conflict prevention

    • Incorporating resolution into people-management strategies

    • The TCM Resolution Framework and Resolution Index