Alternative Dispute Resolution (ADR), Legal Mediation and Arbitration Training

Dispute resolution outside of court is increasingly vital in managing legal risks and maintaining relationships. This training provides a comprehensive understanding of ADR mechanisms—including mediation and arbitration—equipping participants with the negotiation, legal, and facilitation skills to resolve conflicts efficiently and fairly.

Course Overview

In today's dynamic business environment, resolving disputes efficiently, ethically, and outside of traditional litigation has become essential. Whether in corporate negotiations, public-private partnerships, or project management conflicts, professionals equipped with robust Alternative Dispute Resolution (ADR) skills are increasingly valuable.

At Corporate Heights, our ADR, Legal Mediation & Arbitration training equips participants with a deep understanding of conflict dynamics, strategic negotiation, and the legal foundations of dispute resolution. Drawing from global best practices and tailored for professionals working across borders and sectors, this course empowers learners to address disputes with precision, cultural sensitivity, and practical tools.

Participants will engage with core ADR processes such as mediation, arbitration, early neutral evaluation, and expert determination while also exploring emerging models and digital platforms transforming modern-day resolution practices. Beyond technical knowledge, this program emphasizes emotional intelligence, ethical decision-making, and leadership in high-stakes negotiations.

What Sets Our Course Apart

  • Rooted in African and global contexts, allowing for relevance across jurisdictions.

  • Focus on practical scenarios and industry-aligned case studies.

  • Delivered by seasoned legal, policy, and business dispute professionals.

  • Emphasis on cross-functional application across legal, operations, HR, procurement, and executive leadership.

Course Objectives

By the end of this course, participants will:

  • Grasp the full spectrum of ADR mechanisms and their application across industries.

  • Apply legal frameworks, ethical guidelines, and stakeholder dynamics in resolving disputes.

  • Navigate the complexities of arbitration, mediation, negotiation, and conciliation with clarity.

  • Understand and evaluate the evolution of ADR practices both locally and internationally.

  • Develop effective communication and analytical skills for leading or facilitating conflict resolution processes.

  • Draft, evaluate, and enforce settlement agreements in line with legal and business standards.

  • Promote ADR as a strategic tool within their organizations to reduce risk, cost, and reputational damage.

Training Methodology

Corporate Heights adopts a transformational learning approach. This course combines:

  • Interactive workshops

  • Legal simulations and negotiation role-plays

  • Real-world case studies (with regional relevance)

  • Reflective peer learning and group exercises

  • Guided assignments with post-course mentorship

  • Access to optional webinars on industry-specific ADR scenarios

We follow the Do–Reflect–Learn–Lead Model, ensuring that participants move beyond knowledge acquisition to confident application in their roles.

What’s in it for you?

    • Reduced legal risk and litigation costs through early-stage conflict resolution.

    • Improved contract management and stakeholder engagement practices.

    • Enhanced in-house capacity to lead or manage disputes effectively and ethically.

    • Strengthened corporate reputation through transparent and fair conflict handling.

    • Alignment with international compliance standards and dispute resolution frameworks.

    • Heightened ability to manage disputes across diverse legal, cultural, and economic contexts.

    • A recognized and practical foundation in ADR, mediation, and arbitration.

    • Greater confidence in navigating complex disputes in commercial, legal, or public settings.

    • The ability to lead negotiations with legal awareness and emotional intelligence.

    • Insight into hybrid and digital dispute resolution mechanisms.

    • Transferable skills in facilitation, communication, and ethical decision-making.

    • A strategic advantage in advancing careers in law, leadership, governance, procurement, and project management.

Who Should Attend?

This course is ideal for:

  • Legal professionals and in-house counsel

  • Corporate and commercial negotiators

  • Public service professionals involved in procurement or regulation

  • Engineers, project managers, and quantity surveyors handling contracts

  • Risk managers and compliance officers

  • Ombudsmen, mediators, and ethics officers

  • Senior executives overseeing cross-sector partnerships or stakeholder relations

Course Outline

    • Understanding dispute resolution in modern organizations

    • Digital ADR tools and virtual negotiation environments

    • Promoting your ADR skills internally and externally

    • Ethics and trust in online and cross-cultural ADR

    • Types: litigation, arbitration, negotiation, mediation, facilitation

    • High Court litigation vs. ADR paths

    • Document handling, court processes, and ADR strategy alignment

    • Local laws and cultural considerations

    • Arbitration and mediation in infrastructure and government contracts

    • Regional institutions and frameworks for dispute resolution

    • Civil law vs. common law approaches

    • Codification, case law, and legal precedents in arbitration

    • Institutional vs. ad hoc arbitration

    • Drafting enforceable clauses and settlement agreements

    • Case studies on cross-border commercial arbitration

    • Core mediation models and principles

    • De-escalation, listening, and conflict coaching techniques

    • Balancing neutrality, advocacy, and facilitation

    • Internal dispute management systems

    • Drafting policy and procedure for ADR use

    • Embedding ADR within compliance and governance structures